Account Intelligence (aka Account Secure) Onboarding

Welcome to Account Intelligence

Account Intelligence is a proactive pre-checkout solution to help you get ahead of fraudulent activity.

• If you are a prospective merchant, you can learn more about our product by getting in touch with your dedicated Account Manager or our Sales team at sales@riskified.com. 
• If you are a partnered merchant who is starting to use Account Intelligence, welcome! You’ve come to the right place. Below you will find an overview of the product, along with links to instructional guides to get you started.

What are Account Intelligence?

Account Intelligence is Riskified's fully automated solution that can identify and block risky behavior across all pre-checkout touchpoints. This includes:

1. Account Login
2. Account Creation
3. Account Update

Account Intelligence analyzes sign up, login, and account update activity to provide identity and behavioral context that transactions alone may not capture. Riskified evaluates these account events using machine learning, AI, merchant network intelligence, and behavioral analytics.

Account Login

Account Login Protection evaluates every login attempt on your store in real time. Riskified's models analyze each login across a wide range of signals — device fingerprints, IP address, browser behavior, session data, and historical login patterns both at your store and across Riskified's global merchant network to prevent account takeover (ATO) attacks. All decisions are returned in real time and acted on automatically. No manual review or rule configuration is required from your team.

Account takeover attacks happen when a bad actor gains unauthorized access to one of your customers' accounts. Once inside, they can make purchases using stored payment methods, drain loyalty points, steal personal information, and use the account as a foothold for further fraud. What makes ATO attacks especially difficult to detect is that the fraudulent transactions look identical to those made by a genuine, known customer.

Account Creation

Account Creation monitors account signups for suspicious patterns related to abusing promotions, bypassing item limits, or staging future fraud. Riskified uses analysis across account creation events to flag which account creation requests you should review or block outright.

Account Updates

Account Updates monitors changes made to customer accounts and evaluates the fraud risk of each update in real time. Riskified performs fraud analysis on account changes such as credit card, address, email, and phone number updates. Based on the risk level, Riskified can automatically allow or block the change.

By performing fraud analysis on account changes, merchants can identify and stop risky account updates before they are completed, helping protect customer accounts and prevent fraudulent activity.

Integration

Account Intelligence requires a technical integration with your login and account creation flows. Your development team will need to send login and account creation events to Riskified's API, and implement the logic to act on Riskified's real-time decisions.

Your dedicated Integration Engineer will guide you through the full integration process, including:

1. Sending login events to Riskified's endpoint each time a customer attempts to log in to your store.
2. Receiving Riskified's real-time decision (allow, challenge, or notify) and acting on it — for example, triggering the MFA flow for challenge decisions.
3. Sending account creation events to Riskified when a new customer registers.
4. Testing the integration in sandbox before deploying to production.

Note: Full technical documentation, API reference, and integration guides will be provided to you by your dedicated Integration Engineer during the integration process.

Get Started

Once your integration is complete, Account Intelligence data is accessible within Riskified’s Control Center. The following resources will help you and your team monitor performance, investigate events, and get the most out of Account Intelligence. Note: You must be signed into your Zendesk Help Center account in order to access these resources.

• Account Login Performance Overview: High-level metrics of login activity and security decisions
• All Logins Dashboard: Event-level visibility into every login attempt
• Compromised Accounts Dashboard: Visibility into detected ATO incidents
• Account Creation Dashboard: Monitors account creation patterns and protection performance