Self-Service Account Settings

Company Name

You can change each of your store’s names that are displayed in the top right corner of the Control Center to make it easier for your team to recognize and toggle between different accounts.

To change the name displayed:

1. Log into the Control Center. Make sure you are toggled to the sub-account/main account that you would like to change.
2. Click on Account Settings (gear icon) in the bottom left corner. By default, this section is only accessible by the owner, admins, and developer roles.
3. Go to the “Basic” tab. Under “Account Information,” you will be able to write in any name you prefer in the “Company Name” box.
4. Click “Save Changes.”

Account Time Zone

You can set the default time zone that is used on the Control Center. Setting the account time zone will affect all users when they look at that account.

To set your account’s time zone:

1. Log into the Control Center. Make sure you are toggled to the sub-account/main account that you would like to change.
2. Click on Account Settings (gear icon) in the bottom left corner. By default, this section is only accessible by the owner, admin, and developer users.
3. Go to the “Basic” tab. Under “Account Information,” you will be able to adjust your account’s time zone.
4. Click “Save Changes.”

Note: Account Time Zone is for your overall account, while Personal Time Zone can be used by an individual user who wants a different time zone than the overall account. If you need to set your personal time zone, see Personal User Settings.

Order Quick Link

For API merchants, Order Quick Link enables you to navigate from your orders in Riskified’s Control Center to the same order as seen in your shop's admin, CRM, or OMS. You can control the target of such links by setting a URL that contains the $orig_id tag. We will replace $orig_id with the ID of the order. For example: http://your.shop.com/admin/orders/$orig_id.

Shopify Settings

For Shopify merchants, you will see Riskified’s Shopify Settings in Account Settings. These settings manage your order flow in the Shopify Platform based on Riskified’s decision and serve as triggers to automate financial statuses (Auto-Capture for approvals and Auto-Void for declines) and initiate other actions inside Shopify (inventory restock and send cancellations emails for declined orders).

Note: These settings are only triggering events; we do not actually perform any of these “order flow” jobs. The actual action happens entirely on Shopify’s end.

To get a deep dive into these settings, see Shopify Settings.

Users & Roles

The users & roles tab within Account Settings allows you to add, remove, and manage your users. Please see User Roles & Permissions and Email Notifications for more information.