Billing Settings

Paying Entity

Depending on your account set up and your own user permissions, you may see multiple paying entities. If this is the case, it will affect the way you view Billing in the Control Center. You will want to make sure that you are toggled to the paying entity(s) you’d like to see information for.

If you notice that you are missing a paying entity(s), it’s likely that you just need to be granted permission to view those particular ones. For help on how to gain access, please see User Access to Billing.

Payment Type

Riskified offers different payment options for merchants depending on total monthly fees and contractual terms. In general, we offer 2 payment types:

• Bank Transfer
• Credit Card (only available to merchants with invoices below $3,000/month)

Inside the Control Center, you can see whether your account is configured to pay by bank transfer or credit card.

If you need help with payment options, please reach out to our Receivables team using your specific business entity:

• LTD customers, receivablestlv@riskified.com
• INC customers, receivablesnyc@riskified.com
• UK customers, receivablesuk@riskified.com
• China customers, receivableschina@riskified.com

How to Pay by Bank Transfer

Riskified’s bank account details appear at the bottom of your invoices. It may vary depending on the business entity attached to your account. Therefore, it is best to check your invoice for your specific account’s payment instructions. For details on how to access your invoice, please see Billing Documents. 

How to Pay by Credit Card

If you have already entered a credit card into the Control Center, then there is nothing else you need to do. Our system will automatically charge your credit card every month when invoices are issued.

If you need to add or update the credit card you have previously entered, the Owner and Admins of your account will need to do so inside the Control Center. Here are the steps:

1. Log into the Control Center.
2. Click on Billing > Billing Settings. This will take you to the Billing Details tab.
3. Make sure you are toggled to the relevant paying entity that you want to update the credit card on.
4. Under “Payment Type,” you will be able to view the current credit card and replace it with a new credit card as needed.

Billing Address and Tax ID

Your billing address and Tax ID is viewable under Billing Settings in the Control Center. This information is pulled directly from your contract. If you need to make a change, please reach out to your Account Manager or support@riskified.com for assistance.

Fee Structure

Your fee structure is fully laid out in your contract. However, if you want a quick look, you can see your basic fees inside the Control Center. You can view how your account is billed by Product and Segment.

Note: This includes only the segments from your current contract and not historical fees from past contracts.

1. Log into the Control Center.
2. Make sure you are toggled to the relevant Paying Entity that you would like to see the fee structure for.
3. Click on Billing > Settings.
4. Go to the “Plan” tab.

Billing Currency

Billing currency is different from “currency display” on the Control Center (what you see on the dashboard reporting). Billing currency only applies to our financial documents (how we charge you).

The following billing currencies are available:

• USD
• EUR
• GBP
• AUD
• CAD
• JPY

Since our merchants operate internationally with many different currencies across their orders, we use a third party service called Open Exchange Rates, which converts local currency of transactions into your billing currency for calculating charges and credits.

During the integration process, our team will set up the billing currency on your account. If you need to change your billing currency after your account has been pushed live by our Integrations team, please reach out to your Account Manager or support@riskified.com for assistance.

User Access to Billing

Access to billing in the Control Center is managed in the “User & Roles Tab” of Account Settings. Both the correct Role and Paying Entity need to be assigned to the user. You can make the assignments when the user account is created or edit the existing user permissions to include the required visibility.

1. Role: Make sure the user is assigned to a role with permission to access the Billing tab of the Control Center. (Note: Any roles that had access to our previous Billing app will automatically have access to the new one.)
2. Paying Entity: To see billing information, a user has to have at least one Paying Entity assigned to them. Make sure to select all the relevant ones for each user.

Note: User Management is separate from the monthly billing email notifications that get sent out. If you want to add someone to billing email notifications, see Billing Email Notifications.

Billing Email Notifications

Add your team member’s emails to this section if you would like them to receive the monthly billing email notifications. This will include a copy of the monthly invoice/credit memo, transactions CSV, and statement of account. Note: The appointed owner of your account will receive billing notifications by default.

Below are the steps on how to add a person to billing email notifications:

1. Log into the Control Center.
2. Go to the left navigation bar and click Billing ($ icon). Click on the “Billing Settings” section.
3. Once you are in the Billing App, make sure you are toggled to the paying entity that you want.
4. To add a new email, select "Add Recipient" under Billing Notification Recipient. To remove an email, just hover over it and select the trash icon that appears.