Billing Documents

Invoice and Credit Memo

What is an invoice or credit memo?

Every month, Riskified issues an invoice or credit memo related to your account’s activity.

• A monthly invoice would be generated if you (the merchant) owes Riskified payment for that month.
• A credit memo is generated if the total credits exceed the charges owed for that month.

When will my monthly invoice/credit memo be available?

Riskified prepares invoices/credit memos at the beginning of each month for activity from the previous month.

• An invoice/credit memo is typically prepared by Riskified within the first few days of the beginning of each month for activity from the previous month. Therefore, it may be a few days until it is available to view and download in the Control Center.
• As part of billing notifications, Riskified also sends out a monthly email whenever a new invoice/credit memo is issued.

How to download an invoice/credit memo

1. Log into the Control Center.
2. Go to the left navigation bar and click Billing ($ icon).
   1. For open invoices/credit memos, click on “Activity.” You will see a section of “Open Invoices and Credit Memos”.
   2. For closed invoices/credit memos, click on “Payment History.”
3. If you have multiple paying entities, double check that you are toggled to the one you want.
4. From there, locate the relevant month you are looking for, and click the file icon under “Actions”. A PDF file will be immediately downloaded to your computer.

How to read an invoice/credit memo

Invoices and Credit Memos are structured the same. These are the general line items you may see depending on what Riskified products you are using.

1. Riskified Legal Entity: Either Riskified Ltd. or Riskified Inc. will be shown, depending upon the legal entity connected to your account.
2. Merchant’s Details: Name and full address of the paying entity.
3. Invoice General Details: Document number, date, payment terms, PO number (if applicable), and billing currency.
4. Riskified Fees
   • Approved Order Fees: The fees for approved orders under Chargeback Guarantee product.
   • Account Secure Fees: The fees per login under Account Secure product.
   • Policy Protect Fees: The fees associated with Policy Protect product.
   • Cancellation Fees:* Riskified charges a fee on approved orders that are later cancelled.
   • Cancellations: Refunds for approval fees when orders are cancelled. For example: In some contractual agreements, Riskified will reimburse the approval fee for cancelled orders but also charge a $0.30 cancellation fee for the enrichment we did on the order as part of the fraud analysis.
5. Other Product and SLA Fees: You may see other custom item lines depending on other products (i.e., Dispute Resolve) and SLA agreements within your contract.
6. Chargeback Adjustments
   • Chargebacks: Reimbursed amount for eligible chargebacks.
   • Disputes Won: The amount Riskified charges the merchant back due to disputes being won (since they were previously reimbursed).
7. Amount Totals
   • For Invoices
     • Total Amount: Sum of all charges for that month’s activity.
     • Total Amount Due: Total Amount minus any applied credit memo or payment.
   • For Credit Memos
     • Total Amount Remaining: The total credit for that month’s activity.
     • Total Amount Applied: If Riskified has applied this total credit amount to another invoice, it will be notated here.
8. Riskified’s Bank Account Details: This will appear at the bottom of the invoice for merchants paying via ACH/wire transfers.

Invoice Example

Credit Memo Example

Transactions CSV

What is a Transactions CSV?

The Transactions CSV file summarizes all the charges and credits for a given calendar month.

When will my monthly Transactions CSV be available?

You can grab the current month’s Transactions CSV at any time from the Control Center. Note: Riskified updates the data on this file every 24 hours.

• Once the monthly invoice/credit memo is issued, the Transactions CSV for that month will remain the same. No further charges will be added to it.
• As part of billing notifications, Riskified sends out a monthly email whenever a new invoice/credit memo is issued. In that email, it will also include a copy of the Transactions CSV.
• The prior month’s Transaction CSV is available once Riskified prepares that month’s invoice/credit memo. This is typically done within the first few days of the beginning of each month for activity from the previous month. Therefore, it may be a few days until it is available to view and download in the Control Center.

How to download a Transactions CSV

1. Log into the Control Center.
2. Go to the left navigation bar and click on Billing ($ icon).
   1. If you are trying to retrieve the Transactions CSV for the current month, click on “Activity” and see the “Current Monthly Balance” section.
   2. If you are trying to receive a Transactions CSV related to an open invoice/credit memo, click on “Activity” and see the “Open Invoices and Credit Memos” section.
   3. If you are trying to retrieve a Transactions CSV related to a closed invoice/credit memo, click on “Payment History.”
3. If you have multiple billing entities, double check that you are toggled to the one you want.
4. From there, click the “CSV” icon next to whichever month you are looking for. The CSV file will be immediately downloaded to your computer.

How to read the Transactions CSV file

Below is an extensive list of charges that can appear on the Transactions CSV. Note: Not all charges specified here may be relevant to your account.

Order Level Transactions