What should I do if the customer asks to change the delivery address after Riskified approved the order? Is the order still guaranteed?

If a customer contacts you before the item has shipped and requests that you change the delivery address, please notify us by sending the new address. We will re-review the order with the new information free of charge. If you do not notify us before it has shipped, we’ll be unable to guarantee any chargeback obtained as a result of the change in shipping address.

We also advise you to let us know of any crucial change in the order details, such as email address or order amount, as this may have an impact on our risk assessment.