What requirements does the chargeback have to meet for reimbursement?

Riskified requires the following information:

  • Chargeback notice (could be a document or a screen capture) that shows the chargeback reason.
  • Proof of delivery (could be a document or a tracking number).
    * proof of delivery is not required for digital goods

We will review this information, and refund your account with the chargeback amount.


Please note that a chargeback must meet the following requirements to be eligible for reimbursement:

  • Have a fraud-related reason (e.g. fraudulent, unauthorized, unrecognized).
  • Be submitted to Riskified within 15 days  of initial receipt by the merchant.
  • The product was delivered to the shipping address approved by Riskified.