What are my options when an order is declined?

Riskified stands behind its decisions and generally recommends that you don’t fulfill declined orders.

When we classify an order as “Fraudulent”, we strongly advise you not to fulfil it.

If the order was not classified as “Fraudulent”, in some cases, you may decide to communicate with the customer regarding their order (for example, checking that the order details match the cardholder’s). If the customer chooses to submit a new order, this will lead to a new Riskified assessment.

Alternatively, if you’re confident the order is safe, you can decide to fulfill it without RIskified’s guarantee.
**For more information about fulfilling declined orders without Riskified’s guarantee, click here