I received an indication that an approved order is fraudulent. What should I do?

Please notify the Riskified support team of suspected fraud attempts as soon as possible by opening a ticket in your Riskified account. We will make sure to mark this in our system.

 

If the order hasn’t been fulfilled, please try to cancel the shipment for the order, and update us regarding the cancellation. In case you receive a chargeback for the order, use the chargeback icon on the order action bar, and follow instructions within to submit a chargeback.