Table of contents

How to automatically void declined orders in Shopify
Selecting manual or automatic payment authorization in Shopify
What does the Auto Capture Setting in Riskified do?
How to automatically restock items from declined orders
Fees on canceled orders or partial refunds
Fees on unfulfilled orders
How to automatically send cancellation emails for declined orders
How to delete the Riskified app

 

How to automatically void declined orders in Shopify

Riskified offers a setting for Shopify merchants called Auto Void that automatically voids and refunds orders declined by Riskified in Shopify. Without this setting enabled, declined orders will not be automatically voided and will require you to manually void and refund declined orders. 

To enable Auto Void, please follow these steps:

1. Log into the Riskified web app.
2. Select your username in the top right corner.
3. Go to Account Settings (accessible to Account Owners and Admins only).
4. Under the Basic Settings section, toggle Auto Void on and select Save.

Please note: The Payment authorization setting within Shopify must be set to 'manually' in order for the Riskified Auto Void setting to apply.

To set up manually captured payments within Shopify, please view our guide here.

 

 

Selecting manual or automatic payment authorization in Shopify

If you would like to use Riskified's Auto Void setting, which will automatically void and refund orders declined by Riskified, the payment authorization setting in Shopify must be set to 'manually.'

To set up manually capture payments within Shopify, please view our guide here.

 

 

What does the Auto Capture Setting in Riskified do?  

Riskified offers a setting for Shopify merchants called Auto Capture. This allows Riskified to collect credit card payments automatically within Shopify on all approved orders.

To enable Auto Capture, please follow these steps:

1. Log into the Riskified web app.
2. Select your username in the top right corner.
3. Go to Account Settings (accessible to Account Owners and Admins only).
4. Under the Basic Settings section, toggle Auto Capture on and select Save.

Please note: If you choose to enable Auto Capture within Riskified, your Shopify payment authorization must be set to 'Manually capture payment for orders'. 

To set up manually capture payments within Shopify, please view our guide here.

 

 

How to automatically restock items from declined orders

With our Auto Restock setting, Shopify will automatically restock an item whenever Riskified declines an order. To turn this feature on, please follow these steps:

1. Log into the web app.
2. Select your username in the top right corner.
3. Go to Account Settings (accessible to Account Owners and Admins only).
4. Under the Basic Settings section, toggle Auto Restock on and select Save.

Please note: For the Auto-Restock feature to work, you must also have the Auto Void feature enabled in your Riskified settings.

To set up manually capture payments within Shopify, please view our guide here.

 

 

Fees on canceled orders or partial refunds 

If you cancel an order (full refund) or update the order amount (partial refund) in your Shopify admin, our systems automatically detect the change and adjust the order review fee.

If an order is canceled after being approved by Riskified, a fee to cover order review costs will be charged.

 

 

Fees on unfulfilled orders

If an order is canceled or refunded in your Shopify admin, our systems automatically detect the cancellation and credit your account for the order review fee. In cases where an order is canceled while under review by Riskified, no charge will be made. If an order is partially refunded in Shopify after Riskified has approved it, the charge for that order will automatically be adjusted to reflect the new order value.

 

 

How to automatically send cancellation emails for declined orders

Riskified offers a setting in our web app that automatically triggers a cancellation email sent by a merchant in Shopify when an order is declined by Riskified. This feature is called Trigger Cancellation Email. To enable this feature, please follow these steps:

1. Log into your Riskified account.
2. Select your username in the top right corner.
3. Go to Account Settings (accessible to Account Owners and Admins only).
4. Under the Basic Settings section, toggle Trigger Cancellation Email on and select Save.

Please note: For the Trigger Cancellation Email feature to work, you must also have the Auto Void feature enabled in your Riskified settings.

To learn more about editing Shopify email notifications, please view our guide here.

 

 

How to delete the Riskified app

If you have installed the Riskified app and would like to delete it, you can do so from your Shopify account by following the link below and selecting “Delete”: insertyourshop.myshopify.com/admin/admin/apps. 

If you delete the app before any orders were submitted for review, Riskified will cease collecting order data from your shop and no charges will apply.

If you delete the app after using the service, Riskified will no longer collect order data from your shop or review your orders. However, we will charge you for any orders that have already been reviewed based on your plan.

Please note: you will still be able to login into your account and submit chargebacks for up to 6 months after your last submitted order.