Shopify Settings within Riskified's Platform

Riskified has 4 settings to help you better manager your orders alongside Shopify:

1. Auto Capture - Automatic capturing of funds for orders approved by Riskified. This also requires you to set your Shopify account to manually capture funds.
2. Auto Void - Automatic voiding of transactions that are declined by Riskified. This also requires that you set your Shopify account to manually capture funds.
3. Auto Restock - Automatic inventory restocking in Shopify for orders declined by Riskified. This also requires that you enable Auto Void.
4. Trigger Cancellation Email - Trigger a cancellation email to your customer when an order is declined by Riskified. This also requires that you enable Auto Void.

Below you will find more details on each setting.

Auto Capture Approved Orders in Shopify

Riskified offers a setting for Shopify merchants called Auto Capture. This allows Riskified to collect credit card payments automatically within Shopify on all approved orders.

To enable Auto Capture, please follow these steps:

1. Log into the Control Center.
2. Click on Account Settings (gear icon)on the bottom left. ​
3. Go to the Basic section (accessible to Account Owner, Developer, and Admin users only).
4. Toggle Auto Capture on and select Save.

Note: If you would like to use Riskified's Auto Capture setting, which will automatically capture funds for approved orders, the payment authorization setting inside your Shopify account must be set to 'manually capture payment for orders' (as pictured below).

To set up manually capture payments within Shopify, please view our guide here.

Auto Void Declined Orders in Shopify

Riskified offers a setting for Shopify merchants called Auto Void that automatically voids and refunds orders declined by Riskified in Shopify. Without this setting enabled, declined orders will not be automatically voided and will require you to manually void and refund declined orders. 

To enable Auto Void, please follow these steps:

1. Log into the Control Center.
2. Click on Account Settings (gear icon)on the bottom left. ​
3. Go to the Basic section (accessible to Account Owner, Developer, and Admin users only).
4. Toggle Auto Void on and select Save.

Note: If you would like to use Riskified's Auto Void setting, which will automatically void and refund orders declined by Riskified, the payment authorization setting inside your Shopify account must be set to 'manually capture payment for orders' (as pictured below).

To set up manually capture payments within Shopify, please view our guide here.

Auto Restock Items for Declined Orders in Shopify

With our Auto Restock setting, Shopify will automatically restock an item whenever Riskified declines an order. To turn this feature on, please follow these steps:

1. Log into the Control Center.
2. Click on Account Settings (gear icon)on the bottom left. ​
3. Go to the Basic section (accessible to Account Owner, Developer, and Admin users only).
4. Toggle Auto Restock on and select Save.

Please note: For the Auto-Restock feature to work, you must also have the Auto Void feature enabled in your Riskified settings.

Trigger Cancellation Emails for Declined Orders in Shopify

Riskified offers a setting in our web app that automatically triggers a cancellation email sent by a merchant in Shopify when an order is declined by Riskified. This feature is called Trigger Cancellation Email. To enable this feature, please follow these steps:

1. Log into the Control Center.
2. Click on Account Settings (gear icon)on the bottom left. ​
3. Go to the Basic section (accessible to Account Owner, Developer, and Admin users only).
4. Toggle Trigger Cancellation Email on and select Save.

Please note: For the Trigger Cancellation Email feature to work, you must also have the Auto Void feature enabled in your Riskified settings.

To learn more about editing Shopify email notifications, please view our guide here.