Table of contents

Email notifications
Open Issues notifications
Change email notifications
Edit user email notifications
Edit billing notifications

Email notifications 

Email notifications allow users to receive customizable decision notifications by email.

Email notifications fall under five categories:

• Approval Emails: Sent whenever an order is approved by Riskified. 
• Decline Emails: Sent whenever an order is declined by Riskified.
• Chargebacks and Refunds: Sent whenever there is refund and chargeback activity. 
• Updated Order Approval: Sent whenever an order is approved by Riskified after the details of an order are changed.
• Updated Order Decline: Sent whenever an order is declined by Riskified after the details of an order are changed.

To set email notifications, view your settings here.

Open Issues notifications

The Open Issues notification system connects Riskified to a point of contact for specific account issues.

Open Issues notifications fall under three categories:

• Order Issues Handling: The user will receive a notice when there are questions or updates about a specific order from analysts (i.e., permission to contact the customer, cancel specific order fulfillment).
• Chargeback Issues Handling: The user will receive a notice when there are questions or updates regarding a chargeback (i.e., a request for additional documentation in order to reimburse your account for a chargeback).
• Technical Issues Handling: The user will receive a notice when there are questions or updates regarding integration and technical operations.

To set open issue notifications, view your settings here.

Change email notifications

1. Log into the web app.
2. Select your username in the top right corner.
3. Go to Personal Settings.
4. Choose which notifications you would prefer to receive on the right.
5. Select Save.

Edit user email notifications

1. Log into the web app.
2. Select your username in the top right corner.
3. Go to Account Settings (accessible to Account Owner and Admins only).
4. Go to the Users & Roles section.
5. Select the relevant user email and edit email notification options.
6. Select Save.

Edit billing notifications

1. Log into the web app.
2. Select your username in the top right corner.
3. Select Account Settings (accessible to Account Owner and Admins only).
4. Go to the Billing tab.
5. To add a new recipient, select Add User under Billing Notification Recipient.

To delete a recipient, hover over the existing email and select the trash icon .