Email Notifications

Table of contents

Email Notifications
Change your own personal email notifications
Change other users' email notifications
Billing Email Notifications

Users can choose what email notifications they receive. Here are the types of email notifications:

Notification	Description
Decline Emails	Receive an email notification whenever Riskified declines an order
Approval Emails Following Re-review	Receive an email notification whenever Riskified approves an order following a request to re-review (i.e., update in order details or additional information provided)
Decline Emails Following Re-review	Receive an email notification whenever Riskified declines an order following a request to re-review (i.e., update in order details or additional information provided)
Chargeback and Refunds	Receive an email notification for every refund and chargeback activity
Order Issue Handling	These are the people who are the point-of-contact for order issues. If Riskified needs to update your team about an order, they will send an email to whoever is subscribed to these notifications. Multiple people can be point-of-contacts for this.
Chargeback Issue Handling	These are the people who are the point-of-contact for chargeback issues. If Riskified needs to update your team about a chargeback, they will send an email to whoever is subscribed to these notifications. Multiple people can be point-of-contacts for this.
Technical Issue Handling	These are the people who are the point-of-contact for technical issues. If Riskified needs to update your team about technical issues, they will send an email to whoever is subscribed to these notifications. Multiple people can be point-of-contacts for this.
Dispute Issue Handling	These are the people who are the point-of-contact for disputing chargebacks. If Riskified needs to update your team about dispute issues, they will send an email to whoever is subscribed to these notifications. Multiple people can be point-of-contacts for this. Note: This particular notification can only be added on Riskified's end. If you need to add a point-of-contact for disputes, please email support@riskified.com.

Change your own personal email notifications

All users have the ability to change their own email notifications.

Log into the Control Center.
Click on the human icon in the top right corner.
Click “Personal Settings”.
Choose which notifications you would prefer to receive
Click "Save Changes".

Change other users' email notifications

Only users who are assigned to the roles of "Owner," "Admin," or "Developer" are able to change other users' email notifications.

Log into the Control Center.
Click on the gear icon in the bottom left corner.
Click on the “Users & Roles” tab.
Find the relevant user and choose which notifications you want them to receive.
Click "Save Changes".

Billing Email Notifications

Billing email notification are completely separate from Riskified's general user/email notification system. You do not need to be a user in order to receive billing notifications. Instead, the "Owner" or any "Admin" on the account can add an email to billing notifications in the Account Settings.

Log into the Control Center.
Click on the gear icon in the bottom left corner.
Click on the “Billing” tab.
To add a new email, select "Add Recipient" under Billing Notification Recipient. To remove an email, just hover over it and select the trash icon that appears.