User Settings – Riskified

Table of contents

User Roles
User Permissions
Add a new user
Delete a user
Resetting your password

User Roles

There are four Riskified user roles - Account Owner, Admin, Developer and Team Member. Every Riskified account can have only one Account Owner at a time, who cannot be deleted from the account. In addition to the Account Owner, every Riskified account can have multiple Admins, Developers, and Team Members.

Role	Description
Account Owner	The person who creates the Riskified account. While this role cannot be deleted, ownership can be transferred to another user. The Account Owner has access to all functionalities and can create and manage the settings of all other users associated with the account. The Account Owner receives billing and payment notifications by default until a billing email address is set. A Riskified account can have only one Account Owner at a time.
Admin	The Admin has access to nearly all the available functionalities. Admins can change the account settings and manage the settings of all other Admins and Team Members. A Riskified account can have multiple Admins.
Developer	Developers have access to all Admin functionalities. Developers can also log in to Riskified’s sandbox environment in order to conduct tests.
Team Member	The Team Member has limited access to the application, including order management functionalities and dashboard view. Team Members do not have access to account settings and billing information. A Riskified account can have multiple Team Members.

User Permissions

The following tables show which users are authorized to carry out every action and functionality within the Riskified application.

Account management

Function	Account Owner	Admin	Developer	Team Member
Create users	✓	✓	✓
Delete users	✓	✓	✓
Change user roles	✓	✓	✓
Change account related information	✓	✓	✓
Enable advanced operational features	✓	✓	✓
Access Sandbox environment	✓		✓
Change account ownership	✓

Order management

Function	Account Owner	Admin	Developer	Team Member
Submit orders for review	✓	✓	✓	✓
Contact Riskified about orders	✓	✓	✓	✓
Submit chargebacks	✓	✓	✓	✓
Refund orders	✓	✓	✓	✓

To learn more about submitting orders, click here.

Billing & payments management

Function	Account Owner	Admin	Developer	Team Member
Change submission plan	✓
View and export billing information	✓	✓	✓
Change or update payment method	✓	✓	✓
Change / Update reimbursement method	✓

Notifications management

Function	Account Owner	Admin	Developer	Team Member
Change personal notification settings	✓	✓	✓	✓
Change notification settings of other users	✓	✓	✓
Add billing email addresses	✓	✓	✓

To learn more about user notifications, click here.

Add a new user

Log into the Riskified web app.
Select your username in the top right corner.
Go to Account Settings (only accessible to Account Owner and Admins)
Go to the Users & Roles section.
Select Add User.
Fill in the user's email address and role.
Select Invite.

An email will be sent to the new user, with steps to activate their account.

To learn more about user notifications, click here.

Delete a user

Log into the Riskified web app.
Click on your username in the top right corner.
Click on Account Settings (only accessible to Account Owner and Admins).
Go to the Users & Roles section.
Find and select the user's email.
Click the trash can icon .

Resetting your password

To reset your password, use the following link to reset your password.
https://app.riskified.com/users/password/new

After entering your email address, you will receive an automated email with a customized link to reset your password.