User Roles & Permissions – Help Center

Table of contents

User Roles
User Permissions
Add / edit / delete users
Resetting your password

User Roles

There are 5 default user roles available for the Control Center:

Owner
Admin
Developer
Team Member
View Only

In addition to these 5 default user roles, Riskified has the ability to create custom roles for your business needs.

Role	Description
Owner	Each Riskified account can have only one "Owner" at a time. Typically, you want to appoint your owner as the person on your team who is managing the account. While this role cannot be deleted, ownership can be transferred to another user. The Account Owner has access to all data/functionalities. The Owner also receives billing notifications by default.
Admin	"Admin" users have access the same access as the owner. The exceptions in functionality are: Admins will not receive billing notifications by default (they must be manually added if they want it) Admins cannot change credit card payment for invoices if this is how you pay Riskified (only owners can update credit card payment).
Developer	"Developer" users have access to all Admin functionalities. Developers can also log in to Riskified’s sandbox environment in order to conduct tests.
Team Member	"Team Member" users have access to order data/actions and dashboard metrics. However, Team Members do not have access to view/change account settings, developer tools, or billing information.
View Only	"View Only" users are able to see order data and dashboard metrics. However, they cannot perform any actions. Just like team members, they do not have access to to view/change account settings, developer tools, or billing information.
Custom Role	If you are interested in creating a custom role for your account, please reach out to your Account Manager or support@riskified.com.

User Permissions

The following tables show which users are authorized to view or carry out particular actions within the Control Center.

General Access

Function	Account Owner	Admin	Developer	Team Member	View Only
View Account Settings	✓	✓	✓
View Billing Information	✓	✓	✓
View Dashboard Data	✓	✓	✓	✓	✓
View Order Data	✓	✓	✓	✓	✓
Export Data	✓	✓	✓	✓

Order Actions

Function	Account Owner	Admin	Developer	Team Member	View Only
Submit an Order for review	✓	✓	✓	✓
Tag an Order	✓	✓	✓	✓
Submit a Chargeback	✓	✓	✓	✓
Update Dispute Status/Download Compelling Evidence (only applicable for merchants using Merchant Dispute Resolve)	✓	✓	✓	✓
Request a Refund	✓	✓	✓	✓
Add emails to Business Blocklist	✓	✓	✓	✓

Account Settings

Function	Account Owner	Admin	Developer	Team Member	View Only
Create, delete, and change users' roles	✓	✓	✓
Change emails that receive billing notifications	✓	✓	✓
Change credit card payment (if paying invoices by credit card)	✓
Access Developer Tools	✓	✓	✓

Email Notifications

Function	Account Owner	Admin	Developer	Team Member	View Only
Change personal email notifications	✓	✓	✓	✓	✓
Change email notifications for other users	✓	✓	✓
Add email addresses to billing notifications	✓	✓	✓

To learn more about user notifications, click here.

Add, Edit, or Delete Users

Only the Owner, Admins, and Developers have the ability to change other users' roles.

Log into the Control Center.
Click on Account Settings (gear icon) on the bottom left.
Go to the Users & Roles section.
You will be able to add, edit, or delete users from this tab.
- To add a user, click “Add user” on the right side. Enter the new user’s email address, role, email notifications. Click Invite.
- To edit an existing user, click on the relevant user. Try scrolling up to the top of the page if nothing appears when you click. Remember to hit “Save changes” when you are finished.
- To delete a user, click on the relevant user. Try scrolling up to the top of the page if nothing appears when you click. Select the “trash can” icon.

Note: These instructions also allow you to change a user's email notifications. To learn more about user notifications, click here.

Resetting your password

To reset your password, use the following link to reset your password: https://app.riskified.com/app/login#reset-password. After entering your email address, you will receive an automated email with a customized link to reset your password.

Note: If your company uses Single Sign-On (SSO) for the Control Center, then you will need to speak to your internal IT team if you would like reset your password.

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