Order Search and Actions

Table of contents

View a List of All Orders

Search for a Specific Order

Submit an Order for Review

Cancel an Order

Submit a Chargeback

View a List of All Orders

1. Log into the Control Center.
2. Click on the "Orders" in the navigation bar on the lefthand bar.
3. A list of all orders will be displayed.
4. You can use the filters to generate a custom list based on order creation date, order status, order amount, billing name, etc. 

Examples of using filters:

• If you want to see a list of all orders that were not submitted to Riskified to review, you would follow the instructions above and filter to order status = "created".
• If you want to see a list of all orders that are still under review, you would follow the instructions above and filter to order status = "under review".

Search for a Specific Order

1. Log into the Control Center.
2. In the top left corner, click on the search box
3. Search for orders using the order number or customer's email address.

Submit an Order for Review

Submitting an order is an easy and straightforward process. It can be automatically done using your platform integration or manually through your Riskified account.

To manually submit an order for review, please follow these steps:

1. Log into the Control Center.
2. Locate the relevant order using the search tool in the (top left corner). 
3. Once you are on the order's page, click the "submit" button in the Order Actions Toolbar (top right corner).

Note: Orders must be submitted within a designated time frame from the order's creation date. Please see your contract for your particular assigned time frame. 

Cancel an Order

To cancel an order that has been reviewed, please follow these steps:

1. Log into the Control Center.
2. Locate the relevant order using the search tool in the (top left corner). 
3. Once you are on the order's page, click the "request refund" button in the Order Actions Toolbar (top right corner).

Notes:

• Orders must be cancelled within a designated time frame from the order's creation date. Please see your contract for your particular assigned time frame. 
• Once an order is cancelled, the Chargeback Guarantee no longer applies. 
• Canceling an order is an irreversible action; we cannot reinstate the order. 

Submit a Chargeback

1. Log into the Control Center.
2. Locate the relevant order using the search tool in the (top left corner). 
3. Once you are on the order's page, click the "submit chargeback" button in the Order Actions Toolbar (top right corner).
4. Upload the relevant chargeback notice and proof of delivery for physical goods.

Note: We cannot reimburse chargebacks incurred for orders that are non-guaranteed, cancelled, or not submitted to Riskified for review. You can read more about our Chargeback policies here.