Table of contents

What kind of orders can I submit to Riskified?
What should I do when I receive Riskified’s decision?
How will Riskified notify me of a decision?
Why was my order not automatically submitted for review?
Can I reinstate a canceled order?
How long can I wait before I submit an order?
I’m not able to submit an order for review. Why?
How long does it take Riskified to process an order?
My order is taking longer than expected to review. Why?
What happens with the information collected during the review process?
Will you contact my customers?

 

What kind of orders can I submit to Riskified?

Riskified can review all online orders, either placed using a credit card, PayPal, or any other payment method. Orders with payment methods that cannot incur a chargeback should not be submitted for review (Bitcoin, Cash on Delivery, e.g.)

 

 

What should I do when I receive Riskified’s decision?

When Riskified approves an order, you can fulfill it and capture the funds knowing that the order is guaranteed in case of fraud.

When Riskified declines an order, we recommend you do not fulfill it.

 

 

How will Riskified notify me of a decision?

Riskified will use your notification endpoint to advise you of our order decisions.
To learn more about setting up a notification endpoint, click here.

If you would like to receive decision notifications via email, please set your notification settings accordingly. To learn more about email notifications, click here.

You can also search for the status of a specific order in the Riskified web app at any time.
To learn more about searching for orders in the web app, click here.

 

 

Why was my order not automatically submitted for review?

Riskified excludes specific payment methods that cannot incur chargebacks (Bitcoin or Cash on Delivery, e.g.). In some cases, depending on merchant needs and sales volume, it may also be possible to set up custom submission filters. For a full list of the submission filters applied to your account or to change your filter settings, please contact your account manager or support@riskified.com.

 

 

Can I reinstate a canceled order?

Reinstating a canceled order is not an option as "Canceled" is a final order status. If required, you will need to request that the buyer replace the order.

 

 

How long can I wait before I submit an order?

It is better to submit an order quickly. If too much too much time passes, certain data become irrelevant, which can affect our ability to make an accurate decision. Our cut-off time varies depending on your platform or system, but generally, we cannot review orders that are more than four days to a week old.

 

 

I’m not able to submit an order for review. Why?

This may be because you are trying to submit an order that is too old for review. Certain data becomes irrelevant after too much time passes, which can affect Riskified’s ability to make an accurate decision. The cutoff time varies, depending on your platform/system, but we generally cannot review orders that are more than 4 to 7 days old.

 

 

How long does it take Riskified to process an order?

The vast majority of orders are reviewed and decided instantly. However, when an order requires additional validation, it may extend the review time with a decision provided within minutes.

 

 

My order is taking longer than expected to review. Why?

Most orders are processed automatically and decided upon within seconds. However, some orders require an external data validation or manual review and may take longer. If you encounter an urgent order that requires special care, please reach out to our support team. We may be able to expedite the review process.

 

 

What happens with the information collected during the review process?

We are required to collect specific data in order to complete the review process and reach an accurate decision. However, the privacy of our merchants and their customer's privacy is of the highest importance to us. We do not disclose any Personally Identifiable Information (PII) or forward data to third parties. The data collected by Riskified will only be used by internal models. Please see our Privacy Policy for full details.

 

 

Will you contact my customers?

By default, we will not contact your customers during the review process. However, in some cases we may want to call a customer in attempt to gather more relevant information. You can allow us to do so by selecting the appropriate box in your account settings.