Payment Type

      Table of contents

      Payment Types

      Why did I receive a late notice?

      Sending a wire payment

       

      Payment Types

      Riskified offers different payment options for merchants depending on total monthly fees. Payment options will be stipulated in your contract. In general, we have merchants who pay by:

      • Credit Card (under $3K/month)
      • Wire Transfer (over $3K/month)

      If you need help with payment options, please reach out to our Receivables team using your specific business entity:

      Why did I receive a "late payment" notice? 

      If you pay by credit card

      Credit card payments are automatically charged on the day that we release monthly invoices. If you receive a late notice and pay by credit card, please check your payment details in the Control Center to make sure that your information is correct and up to date:

      1. Log into the Control Center.

      2. Click on the gear icon in the bottom left corner (accessible only for Owner, Admins, or Developer users).

      3. Click on the “Billing” tab.

      4. Check the credit card to see if it has the most updated payment information. If you need to update it, the Owner of your account will need to update it inside the Control Center (in this same webpage of the Control Center). 

      If you have the correct credit card information but are still receiving a "late payment" notice, please email support@riskified.com for further assistance.

       

      If you pay by wire transfer

      It may take up to two weeks for the payment to appear in your account. If you do not see a payment update after two weeks, please email our receivables team per your business entity:

      Adding a reference to the invoice number as a comment on the bank transaction can help accelerate the reconciliation process.

       

      Riskified's Wire Transfer Details

      If you pay by wire transfer, payment can be made using the instructions located at the bottom of your invoice. 

      If you are unable to locate this information, please reach out to support@riskified.com for further instruction.

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